How can we help?

Visit the download page, choose the version for your device (Windows, macOS, iOS, or Android), and follow the installation wizard. Setup takes under 3 minutes.

Enter your email address on the sign-up page, set a password, and confirm the verification email. Your account will be active immediately.

After installing and signing in, tap the Connect button on the home screen. The app automatically recommends the best server — you'll be connected in seconds.

Yes. All new users get a 7-day free trial with full access to premium features. No credit card required.

Sign in to your account and go to Account Settings → Subscription to view your current plan, renewal date, and payment options.

Select a new plan from the Subscription page. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing cycle.

Contact us within 7 days of purchase via the support form or email. Provide your registered email and order number, and we'll process your refund within 24 hours.

We accept major credit cards (Visa, Mastercard), PayPal, and cryptocurrency. Payment methods may vary by region.

KaixinVPN works on Windows (10+), macOS (11+), iOS (14+), Android (8+), and routers supporting OpenVPN or WireGuard.

Starter plans support 3 simultaneous connections, Plus plans support 5, and Family plans support 10.

Download the WireGuard or OpenVPN configuration file from your account dashboard and import it into your router's admin panel. See our router setup guide for step-by-step instructions.

No. Your account preferences are synced to your account and will be restored automatically after any update.

Try switching to a different server or protocol (e.g. from WireGuard to OpenVPN). If the issue persists, restart the app or check your firewall settings.

Speed can be affected by server load and your location. Try selecting the lowest-latency server, or enable Smart Accelerate mode in the app settings.

Yes. The app includes automatic reconnection. You can also enable the Network Protection Switch in Connection Settings to block all traffic if the VPN disconnects.

Make sure you have selected a server in the correct region and that the app is set to Full Routing mode. If the issue continues, contact our support team.

We display real-time system status on this page. For per-server latency details, open the server list in the app.

Maintenance notifications are sent by email in advance and displayed as in-app alerts before any scheduled downtime.

We perform rolling maintenance during low-traffic periods, so only individual servers are taken offline at a time. Switch to another server to stay connected.

Use the support form to report any connectivity problems. Please include the server name and the time you noticed the issue so we can investigate quickly.

No. We operate a strict zero-logs policy and never record your browsing history, DNS queries, connection timestamps, or IP addresses.

We use AES-256-GCM encryption with WireGuard and OpenVPN protocols, providing industry-leading security for all your traffic.

The Network Protection Switch (Kill Switch) automatically blocks all internet traffic if your VPN connection drops, preventing your real IP from being exposed.

Yes. KaixinVPN encrypts all your traffic, keeping your data secure even on unsecured public networks like coffee shops or airports.